7 Ways to Show Your Customers You’re Thankful for Them
Thanksgiving is just over a week away, so what better time to show your customers you’re thankful for them than now? (Of course, showing your customers how much they mean to you year-round is always a good thing!)
If you want to keep your customers happy and build long-term
relationships with them, then customer appreciation is crucial. If a customer
knows that you care about them and appreciate their business, they’re much more
likely to do business with you for a long time.
Genuinely telling your customers “Thank You” is also crucial for standing out from your competitors. If you genuinely thank your customers, they’ll want to tell their friends and family to shop with you because they feel special.
Thanking your customers doesn’t have to be time consuming or
expensive. Don’t believe me? Check out these 7 ways to say, “Thank You.”
Send a Thank You Note
A handwritten thank you note goes a long way and makes a
great impression. The note doesn’t have to be long – just tell your customers
how much you appreciate working with them and maybe include a coupon or exclusive discount code.
Don’t feel like you have to sit down and write all the thank
you notes in one day – sit down for 30 minutes a day and write just a few.
Host a VIP Event
You can host an event exclusively for your best customers.
You have lots of options here, depending on what your customers would like
keep the store open late so your best customers
can shop without the crowds;
host a holiday party for your most loyal
host a free lunch and learn to teach your best
customers a new way to use your products.
Showcase Your Customers Online
Showcase your best customers on your small business’s blog or social mediaaccounts. You can do this by
posting your customers’ pictures (of them
shopping in your store or using your products);
asking a customer to take over your social media
account for the day; or
including an interview with your customer on
Start a Loyalty Program
If you don’t already have a customer loyalty program, start one. Then, invite your best customers to join it so they can get exclusive discounts and sneak peaks at future products.
Treat Your Customers to Coffee
Go and buy a gift card to Starbucks or your local coffee
shop. Then, share the code to the gift card on your Instagram account. Let your
followers buy coffee on you until the
card is empty.
There’s a good chance that your most loyal customers will be
the first to see the code, so they’ll be able to go grab their morning coffee
Offer a Free Upgrade
Surprise your loyal customers by upgrading their next
service for free or throwing in a small gift with their next purchase. (Did
they buy a dress for a holiday party? Throw in a lip color that would look
great with it!)
Implement Their Suggestions
If a customer suggests for you to change something or add something to your business and you make the change, let them know. By telling them, “I implemented your suggestion”, you’re letting your customers know that you listen to them and that their feedback matters.
How do you show your customers you’re thankful for them? Tell us in the comments below!