5 Reasons You Need an Employee-Centric Culture
You’ve spent a lot of time developing your company culture, but have you thought about your staff? Building an employee-centric culture can greatly benefit your small business. Check out these five reasons to put your team first.
1. You can’t be customer-centric without being employee-centric
If you focus all your attention on your customers, it’s easy to neglect your staff. If you don’t prioritize your team members, they will lose interest in your company’s mission and goals. Eventually, they’ll stop putting your customers’ needs first.
2. Unhappy employees influence their coworkers
Your workers can quickly become disengaged if you don’t focus on their needs. People who are disengaged at work are often unhappy in their jobs. If you’re not careful, that negativity can spread to other members of your workforce. For example, a disengaged employee may spread gossip and encourage others to leave the company.
Read also: 5 Ways You Can Boost Employee Engagement
3. Disgruntled workers cost money
An unhappy worker can end up costing you a lot of money.
- They might complain about you online, where potential customers can see it and choose not to do business with you.
- The team member’s productivity may decrease because they regularly show up late or leave early.
- Disengaged workers may make more mistakes in their work that the rest of your team must correct.
- If someone quits, you have to find, hire, and train a replacement.
4. Your team wants to be heard
No matter how much your employees love working for your company, they probably have a complaint now and then. If they don’t feel like they can share their concerns and opinions with you, they’ll keep them bottled up until they become unhappy. To prevent this, give your staff plenty of opportunities to share feedback. You can allow anonymous feedback for the people who don’t want to share their criticisms or are afraid of confrontation.
Read also: 7 Tips for Creating a Feedback-Rich Culture
5. You can foster collaboration and innovation
Because your team will feel comfortable talking to you about anything, they’ll feel like they are part of the bigger picture. This will lead to them working better with their coworkers to come up with new, innovative ideas.
Read also: How to Encourage Innovation in Your Company